Privacy Policy

JAKS Travels Ltd’s Privacy and Data Management Policy

At JAKS Travels Ltd, we acknowledge and respect the significance of your privacy, and we are dedicated to protecting your personal information. While delivering our services, we are required to gather personal data from you. This policy delineates how we handle your personal information after it has been collected through various channels, including our website, call center, and any forthcoming digital platforms or services. We may gather some or all of the following information pertaining to you or other members of your group: names, contact details, such as phone numbers and email addresses, credit/debit card details, including card number, cardholder name, and expiration date, as well as specific requirements, such as those related to disabilities or medical conditions that may impact your travel arrangements, and dietary restrictions, which might reveal your religious beliefs.

It is your responsibility to ensure that other members of your group are familiar with the content of this policy and consent to your representation on their behalf in all interactions with us. Certain information we collect, such as details regarding health or religion, may be categorized as "sensitive personal data" in accordance with the Data Protection Act 1998. We gather this information to meet your requirements or act in your best interests, and we are willing to accept sensitive personal data from you solely under the condition that we have obtained your explicit consent. We will request this consent when it becomes necessary.

Cookie Usage Policy for Our Website

We employ various types of cookies on our website. If you're unfamiliar with cookies, or if you'd like to learn how to manage or remove them, we recommend visiting http://www.aboutcookies.org comprehensive guidance.

At present, we follow an "implied consent" policy, which assumes that you are content with this usage.

If you are not satisfied with our cookie usage, you have several options:

1. You can choose not to use this site.
2. After visiting the site, you can delete JAKS Travels Ltd’s cookies from your browser.
3. You can explore the site using your browser's anonymous usage setting, known as "Incognito" in Chrome, "InPrivate" in Internet Explorer, "Private Browsing" in Firefox, and similar options in Safari.

Your privacy and preferences are important to us, and we strive to provide you with the necessary information and choices regarding cookies on our website.

Essential Session Cookies and Their Importance

We utilize a session cookie to retain your login information and the contents of your shopping basket. These cookies are considered essential for the proper functioning of the website. Disabling these cookies will result in the loss of various site functionalities.

For additional details regarding session cookies and their purposes, please refer to http://www.allaboutcookies.org/cookies/session-cookies-used-for.html.

Website Analytics and Cookies Usage

We utilize analytics tools such as Google Analytics to gain insights into how our website is being used. This information is essential for us to enhance the overall user experience. It's important to note that all user data collected through these tools remains anonymous.

For a more comprehensive understanding of Google's privacy stance concerning its analytics service, please refer to http://www.google.co.uk/intl/en/analytics/privacyoverview.html.

Social Buttons and Data Collection Notice

Throughout our website, you'll come across "social buttons" that enable users to share or bookmark web pages. To implement these buttons and connect them to the relevant social networks and external sites, we use scripts from domains outside of our own. It's important to be aware that these external sites are likely to collect information about your online activities across the internet.

When you interact with these social buttons, such as clicking on them, these external sites will record those actions and may use that data for various purposes. Additionally, in some cases, these external sites may log your visit to our site and the specific pages you access, even if you don't click on the social buttons, especially if you are logged into their services, such as Google and Facebook

We recommend that you review the individual privacy policies of each of these external sites to understand how they use your information and to learn how to opt out of or delete such information if you wish to do so. Your online privacy is important, and we want to ensure that you are informed about how these external sites handle your data.

External Web Services and Data Collection Disclosure

We employ several external web services primarily to display content within our web pages. Similar to the case of social buttons, it's important to note that we cannot prevent these external sites or domains from gathering information regarding your interaction with embedded content on our website.

When you are not logged into these external services, they will not have access to your identity. However, they may still collect anonymous usage data, such as the number of views, plays, loads, and other relevant usage information.

While your personal identity may remain undisclosed in these cases, we want to make you aware that these external services may track anonymous usage data related to the content you interact with. This helps us ensure the functionality and relevance of the embedded content while respecting your privacy.

Payment Processing and Credit Card Information Disclosure

To facilitate online payment processing, we necessitate the billing address associated with the credit card used for the transaction. Additionally, our external payment provider, JAKS Travels Ltd, requires access to your credit card details for payment processing purposes.

It's important to emphasize that the security and confidentiality of your credit card information are of utmost importance to us and our payment provider. We have stringent measures in place to ensure the protection of your financial data during online transactions.

Usage of Personal Information for Site Improvement and Communications

We utilize personally identifiable information to enhance our marketing and promotional initiatives, conduct statistical analyses of site usage, improve our content and product offerings, and tailor the content, layout, and services of our site. These uses are aimed at refining our website and making it more responsive to the needs of our users.

Furthermore, we employ your email address to send you newsletters or other requested communications, such as digests of forum posts. We respect your preferences and provide an opt-out option to unsubscribe from these communications.

In certain cases, we may use the information derived from your current and past activities on our site to resolve disputes, address issues, and enforce our Terms & Conditions. Occasionally, we may examine data across multiple users to identify and address problems or disputes. Your privacy and user experience are important to us, and we are committed to utilizing your information responsibly and in ways that benefit our users.

Data Disclosure and Usage for Booking Fulfillment

We may share your data with our trusted partners solely for the purpose of fulfilling your booking requests. Rest assured that these partners will use your data exclusively for this purpose.

We do not disclose your data to any other third parties except when it is essential for meeting your booking, purchase, or request requirements through our website or customer service team, or as outlined in this policy. There may be instances where we are legally obligated to disclose your information in compliance with applicable laws or regulations. Additionally, we may share your data with third parties and professional advisers who act on our behalf and are bound by confidentiality obligations.

It is important to note that airlines are now mandated by law to disclose flight and reservation data of all passengers flying through UK, Australian, or United States airspace to the respective government agencies before arrival. This data is used exclusively for security purposes. Your privacy and data security are our top priorities, and we handle your information with the utmost care and responsibility.

Traveler Information Collection and Profile Storage

At JAKS Travels Ltd, we gather personal information about travelers when booking flights. We offer a convenient feature that allows travelers to create and store profiles, which include details such as traveler names, dates of birth, contact information, meal preferences, credit card and invoicing details, frequent flyer program information, and travel preferences. These profiles are intended to streamline the booking process and provide a more efficient user experience. We utilize this information solely to fulfill booking requests, handle administrative tasks, and conduct internal analyses for improvement purposes.

If you provide information related to other individuals within your traveler profile, it is essential to ensure that you have their consent to use their information in accordance with this privacy policy.

Opt-Out Option:

If you no longer wish to receive newsletters or information about our offers and promotions, please feel free to contact us via email at info@jakstravels.co.uk. We respect your preferences and will promptly accommodate your request. Your privacy and choice are important to us.